Terms & Conditions

TERMS & CONDITIONS

MINIMUM ORDERS

Minimum order quantity for fabric is 1m. Quantities above this will be rounded up to the nearest 10cm.

PAYMENT

Payment in full for all retail fabric orders is required before goods are cut and dispatched. For trade clients, orders will not be processed until pro forma has been paid in full.

LEAD TIME

In stock orders will be despatched from our warehouse within 2 working days of full payment. Out of stock items will be subject to a 12-14 week lead time.

DELIVERY

Orders are dispatched from Mahala Textile's warehouse using leading couriers. We limit our packaging and use only recyclable materials. Please recycle.

ORDER ACCEPTANCE

We recommend unpacking and checking of your fabric upon delivery. Any problems should be communicated immediately. We cannot accept claims for faulty fabric if it has been cut or made up in any way. Please refer to the printing methods and natural materials sections of these terms before contacting us.

THIRD PARTY ORDER ACCEPTANCE

Where deliveries are made to third parties on the instruction of the customer it is the responsibility of the customer to ensure that the correct fabric is received. We recommend that a sample is sent to the third party to confirm that the correct goods have been received. In the case of woven fabric that could be reversible, or where there may be some doubt, the correct face and pattern direction should be clearly indicated. We cannot accept claims for any make-up, installation or replacement charges where goods have not been verified.

RETURNS

Fabric returns over 10 metres will be accepted back for credit provided they have not been cut or damaged and provided they are returned within 28 days of the invoice date. A 25% handling fee will be charged on all returned fabric plus any carriage costs incurred.

CANCELLATIONS

Mahala Textile's shall have the right to cancel your order (or any part of it) which has not yet been delivered and shall provide you with a full refund if it exercises this cancellation right.

NATURAL MATERIALS

All our fabrics are completely natural therefore a slight variation in weave, cloth colour, unevenness or slubs are to be expected between batches. This is not considered a fault as is inherent of natural fabrics.

USAGE

Please note that the suggested uses for Mahala Textile's fabric are only recommendations. The durability of any fabric will be affected by the application and treatment of the product, the intensity of its use, its location and the standard of maintenance employed. Mahala Textiles accepts no liability for alterations in appearance, performance, or defects in any of its fabrics if subjected to treatments post-purchase, such as spraying or processing, including flameproofing or the application of stain-proofing treatments like Scotch-guarding. Mahala Textiles' fabrics require additional fireproofing if intended for public or commercial use, a process best handled by a qualified third-party specialist.

UPHOLSTERY

Mahala Textiles' fabrics may be suitable for upholstery, meeting various performance standards including, but not limited to, light domestic use, general domestic use, and commercial applications. Prior to purchase, it is imperative to ascertain the suitability of Mahala Textiles' fabrics for their intended purpose. Mahala Textiles disclaims any responsibility in this regard. Furthermore, Mahala Textiles' fabrics must be accompanied by a flame-retardant barrier cloth or undergo fireproofing if intended for public or commercial use.

PRINTING METHODS

Our fabrics are produced using traditional techniques such as block printing, screen printing and Ikat weaving and have been purposely designed to give a handmade, uneven and aged look. These handmade fabrics have irregularities in printing pressure and pattern repeats. Such features should be expected are not considered faults. Please do not order from Mahala Textiles if you would like a perfect, machine made finish.

CLEANING INSTRUCTIONS, SHRINKAGE & FADING

Mahala Textile's fabrics are strictly dry clean only. Gentle dry cleaning, even with the best service, will cause shrinkage and fading. The natural fibres and water-based pigments used in our printing processes cannot be guaranteed against fading, particularly when exposed to direct sunlight. Shrinkage of 3-5% of total width and length from atmospheric conditions should be expected. Mahala Textile's cannot accept claims for any shrinkage or fading caused by any reason or condition. Creasing is inherent of natural fabrics. Excessive heat from steaming may cause fabrics to warp and should be avoided.

SAMPLES

Samples are provided for information and guidance only. Fabric returnables may be borrowed free of charge if they are returned within 28 days. If not returned within 4 weeks a fee will be charged. Due to the handmade nature of Mahala Textile's designs, it cannot guarantee an exact match in either colour or quality between a sample and delivered goods. A CFA can be arranged.

PRICES

All trade prices quoted are exclusive of VAT, whilst retail prices are quoted inclusive of VAT. Prices are subject to yearly review and changes. Quotes will be honoured for a 6-week period. Delivery prices are charged in addition to product prices. UK delivery costs are set for lengths up to 50m. UK orders in excess of 50m or non domestic orders are quoted on a case by case basis.